Client services / FAQ
Useful answers.
Everything to know before and after ordering. If your question is not here, contact the HIGST PRPS team.
Orders are confirmed after payment. You will receive a reference you can use on the Track Order page.
Card and Mobile Money payments is handled securely through Paystack.
We currently ship nationwide within Ghana, with international shipping coming soon. Orders are processed within 1โ3 business days. Delivery usually takes 2โ5 business days within Ghana.
Unworn, unwashed items with original tags attached and in original condition may be returned within 7 days of delivery. Limited drops may have special terms.
Size exchanges depend on available stock. Contact us before returning any piece.
HIGST PRPS uses relaxed streetwear proportions. Please refer to our size guide before placing your order. If you are unsure, contact us before purchasing.
Each product page shows available colors, sizes, and live stock from the current catalog. Variant pricing never replaces the listed base price.
A customer account lets you save addresses, review linked orders, update profile details, and maintain a wishlist.
Use the contact page or you can reach us through Instagram, WhatsApp, or email. Include your order reference when asking about a purchase. We will respond through the contact details listed there.